🔄 Refund & Return Policy | Nova Pet

At Nova Pet, customer satisfaction is important to us. ❤️

Returns

You may request a return within 30 days of receiving your order.

Eligibility

To be eligible for a return:

• The item must be unused.
• The product should be in its original condition.
• Original packaging should be included whenever possible.

Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and include photos of the issue. 📸

Refunds

Once the returned product has been received and inspected, we will notify you of the approval status of your refund.

Approved refunds will be issued to the original payment method used for the purchase.

Contact

For return or refund requests, please contact our customer support team. 🐾